It's ON Our Website! Why Are You Calling Me? - How to Make Your Web Presence More Human Using Portal Technologies, Collaboration, and Common Sense

Casile, Lori         (919) 962-1230

Director of Special Projects and Portal

Information Technology Services

UNC Chapel Hill

First co-presenter:	Thomas, Kathy
Organization:	UNC Chapel Hill

Abstract (up to 200 words):
How many times have you clicked and squinted through countless web pages and searches to find one simple, essential piece of information? And, when you finally (if you're lucky) hook up with a real person on the phone or email, they say, " It's ON our website, cant you find it?! " In creating Carolina's portal, the MyUNC team has learned a great deal about how large institutions and their departments entrench themselves in arcane information structures, isolating their customers from the information they need.

Session type:
Long presentation (45 minutes)

Time slots:
C3 - Th 4:00 - 4:45

Room:
Augusta A

Last Modified September 9, 2003
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